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I can't access my account Article rated 3.0/5.0
There's a Forgot Username or Password link under the boxes on the login page here: http://www.instrumentwire.com/account.htm If you click the Forgot Username or Password link you'll be emailed y...
Pending review Article rated 3.0/5.0
Some types of ads might show as "Pending Review" after creating or editing them. We need to manually review these ads but typically they are approved within 24 hrs. If yours is a paid type of ad (pr...
I can't see my ads in my Account Management area Article rated 3.0/5.0
This is possibly the result of two user accounts. Please send in a support ticket showing us the Ad ID# of your ad that you can not access...we can identify the account from the Ad ID. The other caus...
My ad is not showing up in the City, State or Postal Code search. Article rated 3.0/5.0
Make sure your Contact Information in your Account Management area is filled in, especially the City, State and Postal Code fields. Those field are the information that is used to locate your horse in...
My ad is not showing up anywhere Article rated 3.4/5.0
If its a paid ad, make sure its not still showing a payment due in your Account Management area. For any ad type, make sure the "Ad Visibility" on the Edit Ad screen is set to "Visible".  Some ad...
Photo doesn't upload completely. Article rated 3.0/5.0
If your photo seems to be taking a really long time to upload (typical photos upload in a couple of minutes maximum) it could be that your browser hasn't received the notification from our server that...
My featured ad is not showing up on the Home Page slider. Article rated 3.0/5.0
The home page slider randomly selects featured ads from our database. The slider is "cached", so the ads might not rotate for an hour or so. Also, there are many featured ads, so it might take some ...
I can't upload photos with my iPad or iPhone Article rated 3.0/5.0
The iPhone and iPad (and Android) do not have searchable file systems so the Browse button is greyed out (can't select a photo from your hard drive). You can still upload from one of these devices, h...
I am trying to verify my phone number and never get a pin. Article rated 3.4/5.0
If you are non-US, there are sometimes issues sending a pin. US based phone numbers should work, but if you are on your land line phone and selected "text" method, you most likely will not get the pin...
Contacting seller not working Article rated 2.2/5.0
If you are trying to contact a seller and the messaging system responds to contact support, you are being blocked by our internal spam blocker. Try removing any website links from your message, and al...